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Warranty

  • The warranty conditions enclosed with the corresponding equipment are to be observed for new equipment.
  • The warranty period is 6 months from the date of invoice for the delivery of spare parts and for carrying out repair work.
  • The warranty period is 12 months from the date of invoice for heating elements in the Zyrcomat furnace apparatus.
  • The warranty period is 12 months from the date of invoice for the muffle furnaces in the Vacumat 40 T, Vacumat 4000 Premium T, Atmomat and Inceramat 3.
  • The defective part must be sent back with a completely filled in “Repair Report” form as well as a copy of the invoice for checking and recognition of a warranty claim.
  • Equipment or equipment parts which have been handled, repaired or altered incorrectly will not be replaced free of charge.

 

VITA warranty and German consumer protection laws


VITA warranty and consumer protection laws (international)


VITA loan equipment – sending equipment in (EU only)

Failure of a device within the warranty period:
If a problem should occur within the warranty period and repair is not possible in situ then a loan piece of equipment will be made available free of charge and freight prepaid. Any special requests for shipping (e.g. express delivery) will be invoiced to the customer.

Failure of a device outside the warranty period:
If a problem should occur outside of the warranty period, then we will make a loan piece of equipment available for the fee of €150.00 / month.
The fees include shipping costs, use and checking of the equipment after its return.

 

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